Shipping & Payment Policy

FedEx Delays Update

FedEx is experiencing delivery delays in certain portions of the USA. Due to Covid 19 FedEx anticipates these delays to persist for some time. Read FedEx Service Alert

Covid-19 Update - Important!

During the Covid-19 outbreak, we have implemented the advised precautions to keep our employees and customers safe. We continue to ship tires Monday - Friday.

*Customer Service Representatives are working at home & able to assist you Monday - Friday, 5am to 5pm PST.

*FedEx deliveries may experience some delays as they work to handle the increased package load across the United States.

We appreciate your patience and loyalty during this difficult time for us all. We wish you all continued health and well-being.

Shipping and Delivery Options

Truck

If you have checked your tracking number and need some assistance, please contact Customer Service.

When you enter your zip code, shipping rates and tiime in transit estimates will be calculated. Once you decide which tire is right for you, you can choose between three delivery options:

  1. Your tires can be delivered directly to your billing address.
  2. Your tires can be delivered to an alternate address. In this case, please specify the delivery address and the person authorized to receive the tires on your behalf.
  3. The tires can be delivered directly to a tire installer of your choice. Please enter the address of the tire installer in the 'Ship To' address and be sure to coordinate acceptance of your shipment from giga-tires.com.

You will receive an e-mail confirmation of the transaction when you place your order. Please save a printed copy of your order confirmation for your records. Once your tires ship, you will receive another email notification of the shipment.

Delivery Times

Clock

Shipping rates and estimated delivery times are available on tires after setting your delivery zip code. Tires ship via FedEx Ground and the shipment times are an ESTIMATE of time-in-transit days according to the shipping destination you selected. Tires are delivered Monday - Saturday, and FedEx does not pick up orders on weekends or certain holidays. Once the tires are picked up, the time-in -transit estimate begins. If you place your order Friday afternoon, or on the weekend, your tires it will not ship until the following week. Depending on when you place your order, there may be one, possibly two days of processing time. Shipping delivery times can be impacted by weather events across the country.

Out of Stock Merchandise

Stock

We make every attempt to provide accurate inventory levels on our website. Occasionally we are out of stock and have to cancel your order. In these instances, you will be notified by e-mail. We may also provide an alternative tire option for your consideration.

Home Delivery and Order Tracking

Home

We ship all tires with end Fed Ex. You will receive confirmation by e-mail when you place an order, and a second e-mail when your tires are shipped, with a tracking number so you can monitor your shipment.

Delivering outside the United States

World

We currently do not ship tires outside the United States.

Payment

Card

We accept the major credit cards (American Express, Visa, MasterCard & Discover), PayPal, PayPal Credit, and Affirm for tire financing.

Return/Refund Policy

Refund

See General Terms and Conditions for additional Return/Refund details

You can buy tires with confidence from giga-tires.com. We will accept returns up to 45 days after delivery of the tires. If you are not happy with the tires for any reason, return them to us for a full refund and the shipping is on us. Please contact our Customer Service department by e-mail to info@giga-tires.com , or call us at 1-833 855-8575 to initiate the return. Do not return any tires directly to our office, as they will not be accepted without a return authorization number and prior notice of the return.