Shipping & Payment Policy

4th of july Update

Giga-Tires Customer Service Department will be closed on July 3rd.

FedEx won't be delivering on July 4th & 5th. Both Giga-Tires Customer Service Department and FedEx will be back to normal working hours on July 6th. 

Wishing you all a happy 4th of July! Stay safe!


During the Covid-19 outbreak, we have implemented the advised precautions to keep our employees and customers safe.  We are able to continue to ship tires.  

*Customer Service Representatives are working at home & able to assist you.

*Warehouses have implemented safety precautions and continue to work.

*FedEx has implemented procedures to protect their personnel and delivery customers.

If there are any changes, we will be sure to update you.  We appreciate your patience and loyalty during this tough time for all of us.  


Shipping and Delivery Options

If you have checked your tracking number and need some assistance, please contact Customer Service.

Once you enter your zip code, shipping rates and delivery time estimates will calculate when browsing tire options. Once you decide which tire is right for you, you can choose between three delivery options:

  1. Your tires can be delivered directly to your billing address.
  2. Your tires can be delivered to an alternate address. In this case, please specify the delivery address and the person authorized to receive the tires on your behalf.
  3. The tires can be delivered directly to a tire installer of your choice. Please enter the address of the tire installer in the "Ship To" address and be sure to coordinate acceptance of your shipment from

You will receive an e-mail confirmation of the transaction when you place your order. Please save a printed copy of your order confirmation for your records.

Delivery Times

Shipping rates and estimated delivery times are available on tires after setting your delivery zip code. Tires ship via FedEx Ground and the shipment times are an ESTIMATE of time-in-transit days according to the shipping destination you selected. Tires are delivered Monday - Saturday, and FedEx does not pick up orders on weekends or certain holidays. Once the tires are picked up, the time-in -transit estimate begins.  If you place your order Friday afternoon, or on the weekend, your tires it will not ship until the following week. Depending on when you place your order, there may be one, possibly two days of processing time. Shipping delivery times can be impacted by weather events across the country.

Giga-tires does not offer expediated shipping.

Out of Stock Merchandise

We make every attempt to provide accurate inventory levels on our website. Occasionally we are out of stock and have to cancel your order. In these instances, you will be notified by e-mail. We may also provide an alternative tire option for your consideration.

Home Delivery and Order Tracking

We send tires with delivery services such as Fed Ex. You will receive confirmation by e-mail when you place an order, and a second e-mail when your tires are shipped, with a tracking number so you can monitor your shipment.

If you do not receive your order based on the estimated delivery date contained within your tracking number, please send an e-mail to, or call us at 1-833 855-8575.

Delivering outside the United States

We currently do not ship tires outside the United States.


We accept the major credit cards (American Express, Visa, MasterCard & Discover), PayPal, Apple Pay, and Affirm.  

Return/Refund Policy

See General Terms and Conditions for additional Return/Refund details

You can buy tires with confidence from We will accept returns up to 45 days after delivery of the tires. If you are not happy with the tires for any reason, return them to us for a full refund and the shipping is on us. Please contact our Customer Service department to initiate the return. Do not return any tires directly to our office, as they will not be accepted without a return authorization number and prior notice of the return.