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FAQs
Please see below for a list of our Frequently Asked Questions!
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Order Information
You can place your tire order in two simple ways. You can order tires online anytime through our website, which is available 24 hours a day, 7 days a week. This is the fastest and easiest way to buy tires.
If you prefer, you can also place your order by phone. Our Customer Service team is available Monday through Friday from 8 a.m. to 8 p.m. EST. Call 877-709-4442 to speak with our team who can help you select and purchase the right tires for your vehicle. We can only accept debit or credit card information over the phone. For security reasons, all orders must be shipped either to the billing address on file or to one of our approved tire installation partners.
If you prefer, you can also place your order by phone. Our Customer Service team is available Monday through Friday from 8 a.m. to 8 p.m. EST. Call 877-709-4442 to speak with our team who can help you select and purchase the right tires for your vehicle. We can only accept debit or credit card information over the phone. For security reasons, all orders must be shipped either to the billing address on file or to one of our approved tire installation partners.
You can contact Customer Service in three ways:
Contact Us form: Send us a message anytime using our Contact Us form.
Live chat: For faster help, use the chat bubble in the lower right corner of the site.
Phone support: Call 877-709-4442 to speak with a representative.
Our Customer Service team is available Monday through Friday, 8 a.m. to 8 p.m. EST, and we also offer Spanish speaking support. We are happy to help with orders, shipping, installation partners, and tire questions.
Contact Us form: Send us a message anytime using our Contact Us form.
Live chat: For faster help, use the chat bubble in the lower right corner of the site.
Phone support: Call 877-709-4442 to speak with a representative.
Our Customer Service team is available Monday through Friday, 8 a.m. to 8 p.m. EST, and we also offer Spanish speaking support. We are happy to help with orders, shipping, installation partners, and tire questions.
Absolutely! We can help you find the perfect tires for your vehicle. The easiest way to get started is by using our tire selector right on our homepage, where you can search by vehicle type, tire size, or brand. While we're happy to assist you in finding factory-standard sizes, please keep in mind that we're unable to help with aftermarket or staggered rim sizes. If you need a little extra guidance, you can always give us a call at (877) 709-4442, or check out our Knowledge Center for helpful tips on how to find the right tires for your car.
Due to our fast processing times, we're unable to cancel orders that were placed more than 30 minutes ago. If you placed your order within this time, you can submit a cancellation request using the form linked in your confirmation email. Please keep in mind that we can't guarantee that a cancellation will always be possible. If you've missed the cancellation window but no longer need your tires, please initiate a return via our online form.
Giga Tires sells tires not only on giga-tires.com, but also through trusted partners such as Walmart, Amazon, and eBay!
If you purchased tires from us via one of our partner sites, and need support with your order, please log in to that partner's website and contact us via buyer seller messages. These partners have strict rules around customer communication and we are unable to provide assistance outside of their platforms.
If you purchased tires from us via one of our partner sites, and need support with your order, please log in to that partner's website and contact us via buyer seller messages. These partners have strict rules around customer communication and we are unable to provide assistance outside of their platforms.
Returns and Exchanges
Although it's uncommon, a tire can sell out before your order is fully processed. If the tires you ordered are out of stock, we will cancel the order and issue a full refund, including any related fees. If you would like help choosing a comparable replacement tire, call 877-709-4442 and our team will gladly assist you.
We accept tire returns within 45 days of delivery. To qualify for a return, tires must be unmounted, unused, and undamaged. To start a return, complete our Return Request form. After you submit the form, a Customer Service representative will follow up by email within 3 business days with next steps.
For full details and return requirements, please visit our Returns Policy page.
For full details and return requirements, please visit our Returns Policy page.
We do not accept returns for any tires that have already been mounted or driven on. For more information, please visit our Returns Policy page.
Now that you have the labels, please remove all original shipping labels on the tire(s). Print out your new labels and attach them to the tire. Make sure the tire matches the label if different styles of tires were ordered. Clear packing tape is preferred. Please ensure your label is tightly affixed to the tire so it doesn't get damaged or lost in transit. Finally, drop off your tire(s) at your local FedEx - don't forget to request a drop-off confirmation receipt!
We issue your refund once the returned tire(s) reach our warehouse and we’ve confirmed the tires are in good condition. From there, it usually takes 3-5 business days to refund your original form of payment.
We get it, accidents happen! If you accidentally ordered the wrong tires, we can attempt to cancel the order before it ships if you notify us within 30 minutes of order placement. If you have missed the cancellation window, please initiate a return via our online form.
If you received tires that are different from what you ordered, please contact our Customer Service team as soon as possible using our Contact Us form. We will help confirm the order details, provide return shipping labels for the incorrect tires, and assist you with getting the correct tires shipped. We're here to make it right!
Promotions, Rebates, and Discounts
Yes! We offer deals for both new and returning customers. For current promotions, visit our Deals page and Rebates page to find the latest tire discounts, manufacturer rebates, and special offers. We also offer Secret Price Mode. Turn on the Secret Price Mode switch and enter your email address to unlock lower prices on many of the tires we sell.
To submit a rebate, go to our Rebates page and find the rebate offer you are eligible for. Have your order confirmation email ready, since you may need details like your invoice number and purchase date. Click 'Submit Rebate' to be redirected to the manufacturer's website, where you will complete the rebate submission and upload any required documents.
If you no longer see your rebate listed on our Rebates page, please contact the manufacturer directly for help with that specific rebate offer.
If you no longer see your rebate listed on our Rebates page, please contact the manufacturer directly for help with that specific rebate offer.
First, review the promotion requirements on our Deals page by clicking 'View Details' to confirm your order meets all eligibility rules, such as:
- Qualifying tire brand or product
- Minimum purchase requirements
- Valid dates and expiration
- Exclusions or limited eligible sizes
A manufacturer rebate is a promotion that is offered by the tire’s manufacturer which gives you a certain amount of money back if certain qualifications are met. There are two types of manufacturer’s rebate, an instant rebate and a standard rebate.
Instant rebates give you your money back instantly, and are applied to your cart automatically at checkout.
Standard rebates may require you to fill out a form for the manufacturer, and then the manufacturer provides you the money back directly. Since each rebate is a little different, we recommend that you check out our rebates page for the terms for each rebate we are currently participating in!
Instant rebates give you your money back instantly, and are applied to your cart automatically at checkout.
Standard rebates may require you to fill out a form for the manufacturer, and then the manufacturer provides you the money back directly. Since each rebate is a little different, we recommend that you check out our rebates page for the terms for each rebate we are currently participating in!
Yes! We offer a 5 percent military discount for active duty and retired military members. To receive your military tire discount code, submit the following through our Contact Us form:
- A photo of the front and back of your military ID
- A recent selfie for verification
Payment Questions
We accept the following payment options:
- Debit and credit cards: Visa, Mastercard, American Express, and Discover
- PayPal
- Apple Pay
- Google Pay
- Continental Tire Credit Card
- Financing options: Affirm and Katapult
Yes! We offer monthly payment and tire financing options through Affirm and Katapult. Both providers allow you to choose a payment plan that fits your budget, so you can buy the tires you need now and pay over time. For eligibility details and plan options, visit our Tire Financing page.
Shipping and Delivery
We currently offer delivery within the continental USA through FedEx ground. We do not currently offer overnight delivery, however, each tire will show an Estimated Delivery, and we are often able to deliver tires within 2-3 days.
Your order can be delivered to an address of your choice, or directly to one of our partnered installers! Check out our Tire Installation page for more information on our Ship to Installer option.
Your order can be delivered to an address of your choice, or directly to one of our partnered installers! Check out our Tire Installation page for more information on our Ship to Installer option.
Once your order ships, you will receive a shipping confirmation email with your tracking number and carrier details. You can also check your order status and tracking information anytime on our Order Status page.
Our warehouses are not set up to assist with in-person pick-ups. At this time, all orders will be shipped to your chosen delivery address.
We currently only offer shipping within the continental USA.
We do not offer free shipping on our products, however we do sometimes offer it as a promotion for specific brands or models.
Shipping delivery times are estimates and are not guaranteed. If your order seems delayed, first check the tracking details in your shipping confirmation email or on our Order Status page for the latest carrier updates. If the tracking information is unclear or you still need help, contact our Customer Service team through the Contact Us form and we will assist you.
Each tire ships with its own tracking number, so they may become separated in transit, or arrive at different times. You can view each tracking number via your shipping confirmation email, or the Order Status page. If you still need help, feel free to reach out to Customer Service via the Contact Us form.
Our warehouses operate Monday through Friday and are closed for select holidays. Orders placed after 12pm on a Friday or the day before a holiday will likely ship the following business day.
We're so sorry that there is a delay with your order! Because each tire ships with its own tracking number, they may become separated in transit, or arrive at different times. You can view each tracking number via your shipping confirmation email, or the Order Status page.
If your tracking hasn't updated for at least 48 hours, please reach out to us via the Contact Us form. We'll be happy to file a FedEx claim on your behalf and assist with a replacement order if needed.
If your tracking hasn't updated for at least 48 hours, please reach out to us via the Contact Us form. We'll be happy to file a FedEx claim on your behalf and assist with a replacement order if needed.
Handling fees do not apply when your order is shipped to one of our trusted installers. Visit our Tire Installation page to learn more about our Ship to Installer option.
Handling fees only apply when we ship directly to your address. These fees help cover the additional costs of direct-to-home delivery, extra preparation, as well as essential services such as quality checks, secure packaging, and warehouse management to ensure your tires meet our standards and arrive safely. Please note that handling fees are non-refundable in the event of a return.
Handling fees only apply when we ship directly to your address. These fees help cover the additional costs of direct-to-home delivery, extra preparation, as well as essential services such as quality checks, secure packaging, and warehouse management to ensure your tires meet our standards and arrive safely. Please note that handling fees are non-refundable in the event of a return.
We know mistakes can happen! Unfortunately, due to our quick order processing times, we’re unable to modify the shipping address once an order has been placed. However, once your order has shipped, you may be able to request an address change directly through FedEx.
Tire, Registration, and Coverage Information
Absolutely! Every tire we sell is brand new and unused, and we store our inventory in climate controlled warehouses to help maintain proper condition.
Our DOT codes may vary. We work with 1000+ warehouses each with their own stock. Because of this, it is impossible for us to track the DOT codes on each individual tire. We can promise that the tire will be of brand new quality. Our tires are stored in properly conditioned warehouses with no chance for the material to degrade. If you receive a tire with a DOT code that you feel unsatisfied with, just let us know and we will be happy to assist you.
Because we ship from over 1,000 warehouses with different inventory, we are not able to track or guarantee specific DOT codes for individual tires before shipment. We can guarantee that every tire we sell is brand new, unused, and meets our quality standards.
If you're not fully satisfied with the DOT code on your tire, simply contact Customer Service via the Contact Us form. We'll arrange a hassle-free tire return and help you select the best replacement tires for your vehicle.
Yes! We offer Tire Repair and Replacement Coverage that provides protection against road hazards on most of our tires. After selecting your tires and delivery option, you'll have the opportunity to opt in or out of this coverage during checkout.
For full details, including coverage and eligibility, please visit our Tire Repair and Replacement page.
For full details, including coverage and eligibility, please visit our Tire Repair and Replacement page.
We offer Tire Repair and Replacement Coverage for the majority of our tires. Most brands also offer a manufacturer's warranty that covers defects and excessive treadwear. If your selected tire has a warranty, you will see a badge on the listing that tells you how many miles that tire's warranty is good for!
To start a warranty claim, please Contact Us and we'll guide you through the process to make it as hassle-free as possible. To help avoid delays, please attach the following to your message:
- Photos of the tire issue
- Installation receipt
- Tire rotation records
- Inspection report
- Tire removal receipt
The process is quick and easy! You can file a claim through our online form, or by calling our insurance partner, Automotive Business Solutions, at 855-506-3107. You can learn more about what is covered on our Tire Repair and Replacement page.
Yes! We have worked with the manufacturers to ensure that you are still eligible for the same rebates and manufacturer warranties.
Installation Questions
Trailer tire installation availability varies by location. Many of our installation partners do not have the specialized equipment required to lift large trailers or RVs. However, some locations can install 14-15 inch trailer tires when they are brought in on a loose rim or wheel, separate from the trailer or RV.
To check whether a nearby installer can service your trailer tires, add the tires to your cart and enter your ZIP code. During the delivery step, you'll see the 'Install it for you' option if an eligible installation partner is available in your area.
To check whether a nearby installer can service your trailer tires, add the tires to your cart and enter your ZIP code. During the delivery step, you'll see the 'Install it for you' option if an eligible installation partner is available in your area.
We work with trusted national installation partners who offer discounted, flat-rate pricing for tire installation for our customers! You'll see the exact installation cost displayed next to each installer option during checkout, so there are no surprises. This cost is paid at checkout, meaning you won't need to pay anything for installation at your appointment.
If your local shop is not included in the installer options, then we do not have a partnership with that shop and do not offer installation services there. You are welcome to select the Ship to You option in checkout and ship to another local shop. Just make sure you coordinate with that shop so that they know your order is arriving!
You will receive an order confirmation email shortly after placing your order. You will also receive an installation appointment reminder two days before your scheduled appointment. If there are any scheduling issues, we will contact you directly to help reschedule your appointment.
If you need to reschedule your installation appointment, please outreach to the installer directly. You can find their contact information at the bottom of your order confirmation email.
You will need your photo ID, your order number, and your vehicle! Reminder that appointments can take up to 2 hours or more, so please plan accordingly.
Tire installation is prepaid during checkout when you place your tire order, so you won't need to pay for installation at your appointment. If there is an error and you are asked to pay for installation at the shop, please Contact Us and we'll make sure everything is billed correctly.
Please note that you may choose to purchase additional services directly from the installer during your appointment.
Please note that you may choose to purchase additional services directly from the installer during your appointment.
My Account and Security
You can view our privacy policy here!
We are able to offer you exclusive pricing when you become a member! Learn more here!
You do not need an account to place an order!
To reset your password, you can attempt to log in here and click the “Forgot your password?” button
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Spanish speakers available Monday - Friday, 8am - 7pm EST
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(877) 709-4442We can help! Our trained experts have years of tire fitment experience and are available to answer questions.
